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THE
BEST PRICES & GREAT CUSTOMER SUPPORT, JOIN Charvi Associates TODAY ! |
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Answers |
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Pre-Sales Questions
1.
Is there a minimum time contract/commitment?
Not at all. You can pay yearly. You can also cancel
at any time.
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2.
How soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the
order in which they are received. Your site can be uploaded to
our servers as soon as your domain name resolves to our server
dns, usually within 24-48 hours. When
your account is activated and details are emailed to you.
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3.
Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your
site is available for you to update.
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4.
Can you register a domain name for me? Can you set up domains
other than .com, .org, and .net?
We can register .com, .org, and .net names for $9.99/year,
with you as the registrant. We can also assist with
registering other domains, as well (fees for registering other
domains will vary by country). Please contact our sales
department if you require assistance in registering other
domain types.
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5.
Do you host Adult sites or sites containing illegal material?
No, adult sites or illegal material sites are not allowed.
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6.
Do you host warez sites or sites containing illegal material?
No. Please see our
Acceptable Use Policy for policies regarding this.
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7.
Is my site backed up and how often?
It is the clients responsibility to do all back ups of their
site. If, in the unfortunate event, something happens to your
files, it is your responsibility to have a local copy of your
files.
We are
NOT held liable in any way for any files, money, time, effort,
etc... lost due to this unfortunate event. Furthermore, if
your files are lost, we will attempt to restore them as a
gesture of good faith, but make no promises what so ever about
whether the files will be brought back successfully or not.
Again, back ups are the client's responsibility.
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8.
How fast are your connections?
Our servers are located in the Network Access Corporation (NAC)
Network Operations Center (NOC) in Houston, Texas. The network
is monitored around the clock. NAC offers 15 diverse OC3 and
DS3 connections to multiple backbones.
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9.
What are your server specifications?
Current mimum servers are P4 2.4 GHZ machines with 1GB of RAM.
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10. Will you advertise on
my website?
We offer premium hosting
and will never advertise on your website.
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11. Can I host multiple
domains on one account?
This depends on which
plan you are talking about. Charvi Associates reseller plans can host
an unlimited number of domains at no additional charge.
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Technical Questions
1.
I changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters.
If you entered a password longer than 8 characters please try
entering the first 8 characters when logging into your control
panel.
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2.
How do I get my email?
If you're familiar with your email client's setup, use the
following information to retrieve email from your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
* set SMTP authorization within your email program to have
the server authenticate you as a registered account holder.
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3.
I want to get started right away, but my domain name hasn't
transferred/isn't in the database yet. How do I do it?
After your domain is fully propagated through the system, you
can upload to yourdomain.com via FTP or FrontPage Extensions.
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4.
What is the path to perl?
#!/usr/bin/perl
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5.
Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for
your domain. Be sure to follow the instructions for the script
you are uploading regarding setting permissions on the files
and folders you create, as they vary from script to script
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6.
I uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of", index.html,
has not been replaced by another index page, then anyone going
to domainname.com will still see that page instead of some
other home page. This is the order in which the web server
looks for a page to put up as the "home" page: >DirectoryIndex:
index.html, index.shtml Just delete the index.html file and
anything after it in this list will then come up
automatically. Notice that "home.shtml" is NOT on the list and
so will not show up as your home page. You would need to
rename it.
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Account and Billing Questions
1.
Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new
plan. There is no set up fee for upgrading.
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2.
How can I change my account or billing information?
If you need to update your account or billing information
please contact us.
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3.
What happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage
amount will be automatically billed at a rate of $5 per
gigabyte per month.
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4.
What about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is
not received within the grace period your account will be
deleted from our servers.
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